Stitchin Up A Storm!

Stitchin Up a Storm

Privacy Policy

This is Stitchin’ up a Storm’s privacy policy. You can email us at stitchinupastorm@gmail.com.

This privacy policy sets out how Stitchin’ up a Storm uses and protects any information that you give Stitchin’ up a Storm when you use this website in line with the General Data Protection Regulation (GDPR) (EU) 2016/679

Information we require from you:

We need to collect the following client contact details:

name
phone number
address
postcode
email address

We need these details so that we can:

confirm your order details
deliver our products to you
contact you by email or telephone
request your opinion about our services
update your customer records

How we collect your information

Most details will be requested when an order is placed, or when an enquiry is made though the website. Some information is collected from email enquiries, phone calls, or through social media (via personal messaging, never through public pages).

How we use your information

The details above are needed so that we can communicate with you, fulfil your request for our products, process financial transactions, to deliver your products, and answer your queries effectively. We store information on our accounts system for 6 years after the date of invoice in accordance with HMRC record requirements. The accounting system is via an on-line accounting software system, which is password protected, secure, subject to GDPR and has its own Data Protection Statement which can be provided if requested.

Our lawful basis for processing this personal information is ‘contract’. We have a legal reason to ask you for your data as we need it for contractual reasons. (to process and complete your order). You do not have to share your personal data with us, but if you do not, we cannot effectively provide our service to you. You must fulfil your side of the contract (share your personal information) in order for us to fulfil ours (carry out work). If you order from us, we store messages on password protected systems.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

We keep paper copies of orders and your personal information in a dedicated office. The building is alarmed and only authorised personnel enter the office. The paper-based information we keep relating to orders will be destroyed and electronic copies deleted in line with HMRC regulations. We keep emails for the purpose of providing you with support. These are also password protected. We keep enquiries via our website on our email system which is password protected. We do not use this information for any other purpose than contacting you regarding your enquiry. These are not used for any marketing purposes and no details are passed to 3rd party organisations or sold to any other individuals. We may share details with third parties who are contracted to process orders on our behalf. We will ensure they have sufficient policies in place to protect your personal information, and can provide copies of their data protection and GDPR statements if required.

Currently, we do not undertake marketing strategies that use your personal information, however, we may contact you if we believe that you may be interested in new products. This situation may change in the future, and the data policy will be updated accordingly.

How we use cookies and third party web sites

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. Declining cookies may prevent you from taking full advantage of our website.

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over other websites. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

If you think your data has been misused:

Please contact us if you have any questions about this privacy policy or the information we hold about you. You can do this by email stitchinupastorm@gmail.com . If you believe that we are not handling your data correctly you have a right to make a complaint, this should be sent to us using the above contact details. If you are unhappy with our response you should then contact the ICO (Independent Commissioner’s Office) by contacting them or using the following web page https://ico.org.uk/concerns/.